DISNEY’S APPROACH TO QUALITY SERVICE 
MARJORIE COLAS, SENIOR FACILITATOR
Marjorie draws on her leadership experience, business knowledge and Disney Institute insights to understand client objectives and better align learning solutions as a facilitator. During this program, attendees will explore how excellent service results from truly understanding your customer’s expectations and how to put the right service standards in place to exceed them. Attendees will discover how attention to detail can create a consistent, world-class experience, how to be intentional about the design and delivery of service, and the importance of establishing a service-recovery safety net for when service does not go according to plan. You’ll leave inspired and motivated to deliver an exceptional service experience!